Refund policy
Returns
We accept returns on eligible products within 30 days of delivery, provided the item has not been damaged, altered, or otherwise compromised after receipt.
To request a return, please contact us at hello@kimberlyhodges.com or contact your Simblist representative within 30 days of receiving your order. The customer is responsible for securely packaging and shipping the item back to us. Return shipping costs are the responsibility of the customer.
Once we receive the returned item, we will inspect it to confirm that it has not been damaged or altered. Once the return has been approved, the customer may choose between:
- A refund to the original payment method, or
- Store credit for the value of the returned product.
Damaged Items
If your item arrives damaged, please contact your Simblist representative or email hello@kimberlyhodges.com as soon as possible. Please include a photo of the damaged item with your message so that we can document the damage.
For items that arrive damaged, we will provide a replacement at no additional cost to the customer. Damaged items should not be returned unless we specifically request that you do so.
Order Changes & Cancellations
Our products are made to order. Once an order has been sent to production, no changes or cancellations can be made to the order.
If you need to make a change or request a cancellation, please contact us as soon as possible after placing your order. We will do our best to accommodate the request before the order enters production, but changes or cancellations cannot be guaranteed.
Questions
If you have questions about a return, refund, or damaged item, please contact us at:
hello@kimberlyhodges.com or call us at 828-338-8582