Shipping policy

Made-to-Order Products

At Kimberly Hodges Art and Design, our products are made to order. Because each piece is produced specifically for your order, please allow 2–3 weeks for production and fulfillment before your order ships.

During particularly busy seasons, including the holidays, production and fulfillment may take up to 3 weeks.

Shipping

Once your order has completed production, it will be shipped using the appropriate shipping carrier and service for your order.

Some products may ship directly from our manufacturing partners. Orders containing multiple products may arrive in separate shipments depending on the items ordered and their fulfillment locations.

Once your order has shipped, you will receive tracking information when tracking is available.

Please note that shipping times are estimates and are separate from the production time required to make your order.

Shipping Delays

We do our best to meet estimated production and delivery timeframes, but shipping and delivery dates are not guaranteed.

We are not responsible for delays caused by shipping carriers, severe weather, natural disasters, customs processing, or other circumstances outside of our reasonable control.

If tracking information indicates that your package has been delivered but you have not received it, please contact the shipping carrier directly and notify us so that we can assist you where possible.

Damaged Shipments

If your order arrives damaged, please contact your Simblist representative or email hello@kimberlyhodges.com as soon as possible.

Please include photographs of the damaged product and packaging so that we can document the damage and assist with a replacement.

For additional information, please see our Refund & Return Policy.

Incorrect or Missing Items

If you receive an incorrect item or believe an item is missing from your order, please contact us at hello@kimberlyhodges.com so that we can review your order and assist you.

Shipping Address

Please make sure your shipping address is accurate and complete when placing your order. If an order has already entered production or shipped, we may not be able to accommodate changes to the shipping address.

We are not responsible for orders shipped to an incorrect address provided by the customer.

Gift Wrapping

Gift wrapping is not currently available for orders placed through our website.

Questions

If you have questions about shipping or your order, please contact us:

Kimberly Hodges Art and Design
Email: hello@kimberlyhodges.com
Phone: 828-338-8582